Case Study: Smeg
Smeg Australia recognised the need for a robust after-sales service to support its product sales across various channels and deliver a premium customer experience. The service management team was restricted by manual and semi-automated processes that were time-consuming
and costly to the business.
Smeg began using mendrhub for tracking calls, logging service actions, managing assets
and contract management
“With automation in place, our service team can focus solely on servicing without managing data. This saves time and ensures accurate, high-quality information, leading to excellent reporting.”
Leon Wolf
General Manager, Smeg
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