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The way industries manage assets changes constantly, but this year is shaping up to be the most significant yet. Manual scheduling and sending a technician when there’s a problem isn’t good enough anymore – not with so many innovative new solutions for asset management available.

Over 2026, asset management will require performance optimisation, environmentally conscious planning, and the ability to make decisions in real-time.

Embedded Sensors and Edge Connectivity as Standard

Connectivity is no longer a premium feature – it’s expected as a default. This is only going to become more prevalent this year, giving those who are purchasing new equipment an added advantage. Already, equipment like refrigerators and HVAC systems come embedded with telemetry to capture details like:

• Temperatures
• Pressures
• Run hours
• Power draw

These numbers feed into asset and facility management software via wireless networks, meaning that rather than reporting whether an asset is working or not, you can generate risk scores based on asset health. Put simply, connectivity shifts managers from reactive maintenance to proactive, identifying risk long before equipment failure occurs.

AI-Enhanced Control Within Assets

Automation used to mean alerting you when there’s an issue. Now, it means autonomy. For example, HVAC systems can automatically set fan-speed based on weather and air quality, and refrigeration systems can optimise compressor cycles to lower energy use.

We are already seeing a shift from managers overseeing operations and break-fix jobs to analysts working with data, dashboards and AI outputs. Utilising centralised “operation centres”, managers can monitor multi-site portfolios in real-time – leading to more efficient operations, fewer equipment failures, and happier customers.

Condition-Based Predictive Maintenance

Whereas traditional maintenance schedules may recommend a service every 6 months and an inspection once a year, these quick check-ins don’t provide the full picture. We expect to see a shift to condition-based predictive maintenance in 2026, where work orders can be triggered by data like:

• Total hours run since last service
• Cycle duration and starts
• Vibration trends
• Temperature drift
• Historical failures

Failure and anomaly prediction models are being increasingly used in conjunction with facility and asset management platforms, allowing for this type of predictive maintenance to take place. By servicing the equipment when the data says it’s necessary, you can cut down on unnecessary services, costly downtime, parts waste and emergency call-outs.

Managing ESG & Compliance With Smart Assets

More and more we’re seeing ESG (environmental, social and governance) and compliance be managed with smart assets and systems. While smart asset management systems can estimate energy and emissions and allow for digital logging of compliance data, smart assets can capture real time data. Together these allow you to track and report on:

• Emissions
• Energy consumption
• Leak detection
• Food safety compliance e.g. a constant log of fridge temperatures

This type of information gives organisations the ability to measure energy use and environmental impact of each asset, each site, and the organisation as a whole. It means stronger ESG reporting accuracy, risk mitigation for compliance issues, and will likely influence investment decisions. It also lets you track whole-of-life asset costs more comprehensively by factoring in all running costs into buy or fix decisions.

Converging Platforms

Prior to this year, IoT platforms and asset management systems ran separately. However, we’re now seeing asset and facility management platforms become the primary way for companies to ingest IoT data and automate their workflows. Not only this, but asset management platforms are becoming the primary hub for things like compliance management, financial reporting and tracking, and ESG reporting.

It means that multi-site facilities only need to deal with a single operational system – rather than a handful of different systems that either don’t talk to each other, or require costly integration to do so.

Circular Facility Management

In the next two years, we expect to see more asset strategies that explicitly target life extension over replacement. These circular strategies will prioritise:

• Repairing over replacing
• Refurbishment and retrofit upgrades
• Energy optimisation

With a comprehensive facility and asset management system, companies get full lifecycle cost visibility. You can compare continued maintenance costs, energy inefficiencies, carbon emissions, and replacement costs with data and tap into AI-enhanced platform decision tools to back up your strategic decisions.

To Wrap Up

Above all, the next two years in asset and facility management will be shaped by intelligence, integration and visibility. Asset management systems will move from reactive to predictive and automated – keeping equipment running at peak performance for longer and saving your company’s bottom line.

Because in 2026, the companies that will succeed aren’t going to be the ones who fix things faster – it’s the ones who know what to check for before something breaks.

Multi-site facilities like QSR chains or department stores have unique needs when it comes to asset and facility management. Without the ability to track assets across all locations, details can get missed, assets can get misplaced, and whole-of-life costs become an unknown ––leading to expensive maintenance and increased risk of downtime.

Internal standard operating procedures can fall through the cracks and ad-hoc service requests such as electrical and plumbing work become challenging to coordinate across sites. Staff working across multi-site stores also need easy access to centralised information on assets and services, so that technicians aren’t inadvertently called out and small fixable issues can be self-corrected.

With so many moving parts, it becomes near impossible to run a multi-site efficiently without a good asset and facility management system in place.

This is how two multi-sites––Grill’d and David Jones––use mendrhub as a key platform to reduce downtime, save money, and make life easier for their staff.

Grill’d

Popular Australian-owned food chain Grill’d Healthy Burgers was founded in Melbourne in 2004. Today it has 150 restaurants nationwide, comprising a mix of company-owned outlets and franchise partners. Delivering on its promise of fresh, healthy burgers, Grill’d prides itself on 100% natural and locally sourced ingredients, and is distinguished from its competitors by its community outreach programs and 4,000+ friendly staff.

“We didn’t want to pull something off the shelf and then be told we need to make it fit. We wanted something that we could partner with and develop together that had the potential to grow.” – Chris Woodward, National Facilities Manager, Grill’d Healthy Burgers

The challenge

Grill’d recognised it had outgrown its small business approach to facilities management. In order to sustain its growth, the company needed a flexible asset and facility management solution that could accommodate planned growth globally, capture detailed equipment data, and provided a user-friendly mobile experience for staff.

Our solution

Mendrhub specialises in the areas that Grill’d required, comprehensively supporting digital service calls, equipment maintenance, supplier management, in-app triaging and workflow automation. With the mendrhub system in place, Grill’d now has access to:

• Complete asset and facility management, including whole-of-life activity tracking and cost measurement, centralised work order control, inventory control and real-time analytics
• The mendrhub Restaurant App with a simple user interface that makes it easy to identify equipment, request jobs, triage problems and track service history
• Contractor management and risk mitigation, giving Grill’d greater visibility over external contractors and ensuring all work carried out is thoroughly documented

“What I like about this platform is that contractors must sign in and out using the tech app, so we’ve got greater visibility of when they’re actually on-site, what they’re doing and the repair notes. Which is huge.” – Chris Woodward, National Facilities Manager, Grill’d Healthy Burgers

The results have spoken for themselves. Staff across all stores are able to log tasks quickly with the new user-friendly platform, administrative work has been reduced with automation, a self-triage process has saved costs, and Grill’d has been able to forge stronger partnerships with its most valued contractors. The system is set up to scale as the company continues to expand. Integrating mendrhub has made for happier staff, happier customers, and a happier bottom line.

David Jones

David Jones is Australia’s leading premium retailer, renowned for its exclusive products and sophisticated style, offering the finest local and international brands. In late 2023, David Jones launched Amplify, its in-house retail media business.

Amplify offers brand partners and advertisers access to more than 63 window activations, 166 digital screens, and 267 in-store placements. Amplify has become one of Australia’s largest retail media ecosystems, attracting over 65 million annual store visitors and generating 100 million digital views.

The challenge

While the introduction of digital screens presented an innovative and scalable revenue-generating opportunity, David Jones recognised that effective asset management was critical to long-term success.

The business relied heavily on manual recordkeeping and lacked an accurate asset register. Service issues were raised through a busy support centre, which often struggled to coordinate timely communication with service providers.

“We’re protecting our brand. We’re protecting our assets. We can’t risk investing a significant amount of money into a project and then putting all that in the hands of someone else. We want to own all of our information. We want to protect our assets.” – Samantha Dick, Operations Lead, Visual Merchandising & Store Environment Projects, David Jones

Our solution

After launching mendrhub across all 42 David Jones stores in November 2024, the benefits were instantly apparent. Mendrhub gave the company access to:

• A centralised asset register that held records of every digital asset, ensuring continuity even if a service provider exits
• Service booking via a user-friendly David Jones branded mobile app for store staff to log service jobs
• Branded asset data that makes identifying and reporting faults simple and automatic
• Streamlined service provider and logistics management
• Predictive maintenance
• Simpler invoicing, as quotes no longer needed to be submitted across multiple departments

“We can oversee and log in at any time and see what the issues are, but we don’t need to be the ones navigating all of these issues because everything is automated. It’s so seamless. It was an absolute game-changer, particularly last Christmas. It was quite evident that this was working for us.” – Samantha Dick, Operations Lead, Visual Merchandising & Store Environment Projects, David Jones

By partnering with mendrhub, David Jones was able to establish a robust multi-site asset management solution, improve logistics, warehouse management and maintenance, and find substantial time and cost savings through workflow automation. Not only that, but the mendrhub system gives the company extra peace of mind, knowing their assets are accounted for and monitored closely.

To Wrap Up

Australian multi-site giants like Grill’d and David Jones use mendrhub every day to improve their work processes and ultimately, their bottom line. From complete asset and facility management and comprehensive service and cost tracking to easy-to-use branded mobile apps for service requests, the mendrhub system is an innovative solution for any multi-site company looking for greater visibility and control.

Wondering what mendrhub might look like for your multi-site? Book a short chat today – our team is always happy to answer any questions.

Running supermarkets is about a lot more than just stocking shelves. A supermarket that is running efficiently has dozens of systems, assets, suppliers and operating procedures that need to work together seamlessly or everything comes to a halt. From refrigeration and airconditioning, to POS terminals and utilities, if even one part of the system fails, it can result in lost revenue, wasted products, costly downtime, and unhappy customers.

This is why a holistic facility management system is so important. It’s not just useful – it’s essential.

What is a Facility Management System?

A facility management system is a digital platform that tracks physical assets, services and facility maintenance across a location. In a supermarket, it gives managers real-time visibility over things like:

• Location of various assets across the store
• Status and condition of critical assets
• Routine maintenance
• Service requests
• Supplier management and billing

A great facility management system ensures that managers know exactly what is happening with their facilities and what needs to happen to keep things running smoothly. This includes getting accurate data instantly and digitising processes to avoid relying on error-prone and time-consuming manual processes. With accurate information, decision making can shift from reactive to proactive.

What Are The Risks Of Operating Without A Digital Facility Management System?

Without a structured system for managing facilities and assets, details get missed and things start to fall through the cracks. In a business like a supermarket, even small cracks can start to add up as excess costs and unsatisfied customers.

RISK: Critical System Downtime

Without regular, thought out maintenance in place, supermarkets run a greater risk of critical systems failing. Just some of the systems that could be impacted by poor maintenance include:

• Refrigeration systems, freezers and cold rooms
• Deep fryers and bain maries
• Combi ovens, bakery ovens and provers
• Ice machines, juicers and fish displays
• Packaging machines like sealers and food wrappers
• POS systems and cash registers
• HVAC systems and utilities like lighting and plumbing
• Warehouse assets like forklifts, compactors and floor polishers

When any of these assets aren’t tracked and serviced proactively, they run the risk of breaking down in the worst possible moment. What if the refrigeration system fails overnight and thousands of dollars in stock is lost long before the store opens? These are the kinds of worst case scenarios that a great facility management system helps to avoid.

RISK: Compliance Issues

Depending on the country or state you’re in, electrical, safety and refrigeration assets will often require regular inspections for your supermarket to remain compliant. Without a facility management system to track compliance, problems start to appear. Perhaps scheduled maintenance gets skipped once or twice, or important paperwork goes missing. If your supermarket is found to be non-compliant, it could mean huge penalties and food safety breaches.

RISK: Unseen Costs

If asset servicing and standard operating procedures undertaken by suppliers aren’t captured digitally you run the risk of losing track of costs, having accidental call-outs or missed scheduled tasks.

Why a Facility Management System Is So Important

A great facility management system is a game changer for supermarkets. With real-time visibility, you can react the instant something goes wrong and can proactively manage know immediately what is in stock, what you need to order more of, and what is expiring soon. The system can have automated replenishment alerts when stock levels drop and the recorded data helps you to better forecast demand so you don’t overorder.

You can track assets and keep informed of their servicing dates and repair history to reduce downtime, and with improved workflow tasks that used to take hours can be done in seconds.

Last but not least, a facility management system will help you reduce waste, shrinkage, and lost revenue. Better planning and better monitoring means fresher produce and less stock that need to be thrown away.

To Wrap Up

With so many moving parts, there is no room for guesswork in a supermarket. Thin margins and high turnover require careful planning and structure, making a facility management system a non-negotiable. Protect profit, prevent waste, and ensure that customers always get what they came in for by looking into facility management systems today.

Barcode and QR code scanning has become one of the most effective ways to track, verify and manage assets at scale. Across industries like healthcare, manufacturing and retail, being able to track the location and health of individual assets is essential. Now, with the ability to scan codes through our smartphones, the convenience of barcode tracking is no longer restricted to expensive, bulky scanners.

Let’s break down exactly how it works.

What is a Barcode?

A barcode is a visual representation of data in a format that can be read by a machine. Barcodes consist of a pattern of lines, shapes or squares which accurately encode information, like serial numbers, asset details or URLs. When scanned, this data is instantly read and can be logged digitally, trigger a workflow or direct the user to a specific web or app page.

To put it simply, barcodes allow us to turn physical items into digital records.

What is the Difference Between a QR Code and a Barcode?

While many people use the terms interchangeably, QR codes are a distinct type of barcode – specifically, a two-dimensional (2D) barcode and are used for distinct purposes..

Barcode (1D)

• Vertical lines and spaces
• Line-of-sight scanning required
• Able to hold less data
• More common for retail settings

QR Code (2D)

• Square patterns in a grid shape
• Able to be scanned from multiple angles
• Holds more data, including URLs
• More popular for asset tracking and authentication

In short, barcodes are better for high-volume, quick scanning as they’re simpler. QR codes, on the other hand, are better for asset tracking as they’re more powerful and versatile.

What Are Deeplink QR Codes?

Deeplink QR codes contain URLs that don’t just display information, but take users directly to a specific place within a mobile app or system. Instead of opening a generic webpage or homepage, a deeplink QR code can launch a particular asset record, job, checklist or form inside an app.

When scanned on a mobile device, a deeplink QR code can:

• Open a specific asset profile in an asset management system
• Launch a maintenance checklist or inspection form
• Trigger a job or service request
• Take the user to a defined step in a workflow

This means field technicians and on-site teams can move straight from scanning a physical asset to taking action, without searching, navigating menus or manually entering information.

In asset management, deeplink QR codes are especially powerful because they connect the physical world directly to live digital workflows. A single scan can surface real-time asset history, kick off a digital maintenance form or open a page to register an asset for warranty – all from a smartphone.

What Are the Different Types of Barcodes?

Different barcode formats serve different purposes depending on the industry and assets being tracked. Some common types are:

EAN-13

European Article Numbers (EAN) use 13 digits and are the most widely used barcode globally for retail products.

UPC-A

12-digit Universal Product Code (UPC) barcodes are used mostly in the US and Canada for retail products.

ITF-14

These codes are used in warehouses for cartons that contain a specific quantity of product.

GS1-128

These barcodes encode a variety of details about a product shipment and are used for logistics and compliance.

QR Code

Quick Response (QR) codes are the most versatile barcode and can contain almost anything, including deeplinks. They are especially useful for asset management because they can link directly to dynamic, cloud-based records.

What is Happening When You Scan a Barcode?

No matter what type of barcode you use, when it’s scanned, a series of actions happen in less than a second. Once your device captures the barcode, software decodes the code’s pattern into text or numerical values which the system matches to existing records in your database. Item details then appear almost instantly, with information like location, repair history and status.

Depending on the systems you have in place, scanning a barcode can also trigger workflows such as updating stock counts or assigning jobs.

What Are the Benefits of Mobile Barcode and QR Scanning?

If you are not already using mobile barcode scanning in your work processes, now is the time to start. The benefits include:

• Real-time visibility and tracking accuracy
• Reduced manual data entry and errors
• Faster audits, maintenance checks and stocktakes
• No specialised scanning equipment needed
• Works anywhere, whether on-site, in the warehouse or in the field
• Reduces lost assets

Can I Customise Workflow Automations with Mobile Scanning?

With comprehensive asset management platforms like mendrhub, the way you integrate mobile scanning into your workflow is entirely up to you. Each scan feeds straight into a series of automated actions that can be customised to:

• Link physical assets to their digital records
• Automatically capture asset details
• Launch specific checklists, maintenance forms or safety prompts
• Instantly record condition photos and notes
• Trigger job creation or servicing
• Auto-update asset details like location, status or warranty

Can I Integrate Barcode or QR Code Scanning into Asset Tracking?

The short answer is yes. Barcode scanning is most useful when integrated into a wider asset management system, so that every scan automatically updates the asset history. This capability allows teams to track details like where the asset is, when it was last serviced, who serviced it, and when it needs to be inspected or replaced. Mobile scanning means that everyone, from field technicians to facility managers, are operating with the same, real-time information.

To Wrap Up

Mobile barcode and QR code scanning is a simple way to completely transform the way your organisation tracks assets. This is the future of asset management, and it’s already in your pocket, waiting to be utilised. They help eliminate manual, error-prone processes and replace them with a single source of truth that provides a faster, more efficient way to maintain visibility and control.

Guest writer Cathy Goodwin is an expert FoodService Equipment Consultant with 35+ years of industry experience. She runs a highly successful Food Equipment Consultancy business, and her career has spanned fields ranging from hospitality to product development.

The summer holiday period in Australia is a very prosperous time for the hospitality industry. It is a time when family and friends get together to celebrate, often eating and drinking out. Cafes, restaurants and fast food venues get very busy, so planning ahead is imperative to ensure you enjoy the fruits of your labour and don’t pour your hard earned profits down the drain.

After all, you would never take a long road trip without checking your vehicle for fuel, water, oil, wiper blades and tyre pressure. Expensive catering equipment is always on a long road trip, and the consequences of a breakdown during the Christmas and New Year holiday period can be catastrophic to your business.

Here are my tips to ensure you reduce the risk of a problem and what you can do to be prepared if there is a breakdown and avoid the dishes piling up.

1.Do preventative inspections and servicing now

Get all your major equipment inspected and serviced by a professional now if it has not already been done. This will not guarantee it won’t break down, but will significantly reduce the chances.

2.Collect user manuals

Find your equipment user manuals or download them from the manufacturer website. Put them where you can find them. Most user manuals have a troubleshooting section and often you can resolve problems quickly yourself.

3.Set expectations for emergency costs

Have the phone number of a 24/7 emergency repairer available (plumber, electrician, catering equipment repairer). Contact them before the holidays start to understand what information you will need to provide to them to be able to help you should the need arise, and how much it will cost you for an after hours call out.

4.Check fridges and freezers

Check if the gas pressure is okay, if fans are all working, the condenser is clean, drains are clear and door seals are in good condition – no funny rattling noises!

5.Check dishwashers and glass washers

Make sure all the hoses and connections are in good condition, drain lines are clear, wash and rinse arms (top and bottom) are clean and clear, doors and hoods open and close easily, and there are adequate chemical supplies.

6.Check cooking equipment

Make sure all the hoses, power leads, connections and knobs are in good condition.

7.Check the ice machine

Make sure all the hoses and connections are in good condition, drain lines are clear, water filter is in date, condenser is clean and the evaporator is descaled and has been sanitized within the last 6 months.

8.Check countertop appliances

Make sure all appliances are clean and power leads are in good condition. Pay extra attention that the chains on any conveyor toasters are in good condition, too.

9.Have a back up plan

Have extra staff on stand by to come in and hand wash if the dishwasher stops working and be ready to move stock if a fridge or cool room goes down. Get the contact details of a portable cool room if you have no other option, and details for a bagged ice supplier if the ice machine stops working.

By following these simple steps, you can make sure your business is as prepared as possible for any unexpected breakdowns.

Considering implementing AI in the workplace? You’re not alone. As AI continues to become more powerful, more businesses are convinced that they’ll fail without it. In fact, according to this report from Accenture, 75% of executives fear going out of business within five years if they fail to scale AI now.

AI is advancing rapidly, and it makes sense that CEOs and business leaders want to capitalise on the technology now. However, as with any new technology, it’s important to carefully consider the potential challenges and drawbacks before implementation.

What assurances are there for accuracy and accountability?

Likely the biggest challenge with AI powered by Large Language Models (LLMs) at the moment is a lack of accuracy due to the phenomena of hallucination. Many AI programs have caused public scandal due to inaccurate information, with sources found to be completely made up. Most recently, Deloitte had to refund part of a $440,000 government report because multiple errors were found, including fake academic references and a made-up quote from a Federal Court judgment. There’s also the case of SaaStr, whose founder revealed that an AI coding assistant went rogue and wiped a database, then lied about it.

These cautionary tales are important to be aware of when investigating any new AI software. Ask questions about what data the AI was trained on, how likely mistakes are, and how information can be verified. If a business is implementing its own AI system, it will need to constantly obtain large volumes of fresh, high-quality anddiverse data to train the system – but this data needs to be obtained, cleaned, and checked for accuracy, which isn’t cheap.

Will it improve the customer experience?

If you’ve ever been stuck in a loop with an AI chatbot, frustrated and wishing you could speak to a real person, you’ll know how customers feel when AI isn’t working effectively. Any new AI solution needs to be tested from a customer experience perspective first. If the process incorporating AI can’t achieve a result that’s at least as good as the process without it, then it’s likely to only harm your brand’s reputation and lose customers. On the other hand, when AI solutions like chatbots work well, customers get the answers they need more quickly. You just need to determine what will be the most effective solution for your customers.

Is an AI solution aligned with your business strategy?

Before introducing an AI system into your company, consider whether it will help your business achieve its long-term goals. If you implement AI without a clear plan or understanding of how it will impact your business in the long-run, it’s far less likely to deliver ROI. The AI solution should integrate seamlessly with current processes, whether that’s automation, making customer experiences better, or using data to fuel better decisions. AI is not a quick fix – think ahead, and with the right consideration, it can be a crucial tool for business growth.

Do you have the team and resources in place to implement AI in your organisation?

Implementing any new tool or system into your business is typically a complex process. Integrating AI is no different. You’ll have to assess existing IT infrastructure to determine whether you have the computing power and storage capacity to accommodate an AI system. If you don’t have this, it may require costly upgrades or switching to a cloud-based third party solution – potentially requiring integration of an overhaul of your existing IT system. On top of this, you’ll also need to ensure you have the right people to implement it. That could look like hiring new talent, upskilling your current teams, or investing in continual training as the technology evolves.

What are the financial costs of implementing AI in your business?

LLMs are still a fairly new technology, so AI solutions driven by them can be expensive. The cost of training, integrating, testing and operating these systems must be considered upfront to determine whether it will provide appropriate ROI. The upside of implementing these cutting edge tools is that while upfront costs can be daunting, in the long-term, the automation of repetitive, time-consuming tasks and giving staff more time to focus on more important tasks can allow for higher profit margins.

Just consider the total cost of implementing AI before jumping in. Think about hardware, software, talent acquisition, ongoing training and maintenance – all big upfront and ongoing costs, but over time, you may find that an AI solution is the more economical option.

The decision to implement AI in your business isn’t a quick or easy one. It requires careful consideration around accuracy of the data, customer experience, goal alignment, and whether you have the team to implement it – or the funds to do so.

It seems that everywhere you look these days, automations are being put in place to make jobs easier. This is true for Point of Sale (POS) trade asset management too. Historically, POS trade asset managers have had to deal with complicated, manual processes that create bottlenecks, slow response times, and allow important details to fall through the cracks. Whether they’re completing an asset audit on-site, or organising the right technician for a job, their roles are only getting more complex.

The good news is that solutions now exist to simplify things. By embracing smart technology and automation, POS trade asset managers can streamline their processes, minimise risk, and ultimately end up with better performing assets and happier customers.

Here’s how automation is changing the game.

AI-Integrated Asset Audits

Gone are the days of clipboards and spreadsheets. Now, with AI-powered asset audits, POS trade asset managers can get real-time insights into their equipment. From condition and usage statistics to the overall performance of any asset in the field – managers can access all of this information on-hand. By taking a quick picture of the asset, you can access all the asset’s information and raise jobs on it.

Using integrated-AI for asset audits improves accuracy, but it also highlights trends that manual audits will often miss. By utilising this technology, managers are able to make better decisions around repairing or replacing equipment, and assets are kept in better condition for longer – maximising value for the customer.

Reactive to Predictive Maintenance

Traditionally, maintenance has been reactive – we wait for something to break or go wrong before sending out a technician to fix it. But with the smart use of automation, POS trade asset managers can shift this practice from reactive to proactive, fixing little issues before they become big problems. By keeping track of live performance data, it’s possible to identify potential maintenance needs long before they become critical, reducing expensive downtime and extending the lifespan of assets. By implementing smart automation technology capable of identifying problems far in advance, managers will receive notifications when a potential issue is flagged and be able to schedule maintenance to catch it early.

This automation technology can also be used to set up preventative maintenance schedules, which ensure that assets are receiving consistent, proactive, tailored maintenance. With these systems in place, POS trade asset managers have more control, resulting in minimal downtime and a better customer experience.

Automating Job Call-Outs

A big challenge for POS trade asset managers is finding the right technician, with the right credentials, to attend the right job – every time. Doing this manually leaves a lot of room for error, and costs time to find the right person. Automated job call-outs completely overhaul this frustrating process.

The right automation system will automatically match new jobs to technicians, based on their skills, location, availability, and whether they have the right compliance checks – think licences, insurances, accreditations and inductions. If a manager spends all this time manually trying to find a technician, only to choose someone who hasn’t had the induction check for the aged care facility they need to attend, all that time is wasted and the business can be exposed to unwanted risk.

By automating job call-outs, you can not only reduce the headaches from painstaking admin, but mitigate compliance risks. This automation ensures that all asset repair jobs are being completed safely, quickly and legally.

Should I Consider Automation?

Nowadays, manual processes just can’t keep up with the increasing demands of managing large fleets of POS trade assets. Putting automation into place – through AI-integrated audits, predictive maintenance and automated job call-outs – puts control back in the hands of POS trade asset managers, and helps them do their jobs faster, smarter and more effectively.

So yes, if you haven’t considered automation already, now is the time. Because for POS trade asset managers, it’s not just the future that’s automated – it’s the here and now.

Effective field service management involves balancing a lot of moving parts. Customer expectations on top of managing the costs, compliance and inventory of a field service team make for a complicated task, and if something goes wrong, it can quickly snowball into issues across the board. The good news is that with the right strategies in place and by taking advantage of the tools available, field service operations can run smoothly – all while minimising unnecessary costs and reducing stress on managers.

From our experience in the industry, these are three best practices that businesses managing their field service operations can put in place.

1. Use smart tools to automate scheduling and dispatching

A challenge we consistently see clients face is making sure that they’re sending the technician best-placed to handle the job – every single time. Taking into account things like the technician’s skillset, where they’re based, if they’re available, and whether they have the right compliance checks, this process gets complicated quickly. A complicated manual process leads to mistakes, delays, low first-time-fix rates, and frustrated customers.

By automating this process with smarter scheduling tools, businesses can automatically match technicians to jobs as requests come in. It takes the guesswork and tedious paperwork checks out of scheduling. These tools can also help with efficiency, as real-time tracking and optimised van routes support technicians to make the most of their work day.

2. Give technicians mobile access to crucial information

If first-time-fix rates are abysmally low, it could be because technicians don’t have all the right information on hand for their first visit. When a customer’s oven is down and the technician arrives, there is the expectation that it can be fixed right away. However, when technicians are missing information or have been left with incomplete job details, it often means repeat visits are necessary, driving up costs and customer frustration.

When technicians have on-the-go access to job details, equipment service history, manuals, and any other relevant information, they’re far more likely to be able to complete a fix on the first visit. At the end of the day, mobile tools mean increased productivity, happier customers, and far higher first-time-fix rates. Tools like the Mendrhub Field Team App offer field teams access to:

• Equipment service history and job details
• Existing troubleshooting guides, asset manuals and specs
• Tools for on-site audits like photo capture and in-app invoicing
• Notes and picture evidence captured by clients

3. Prioritise customer communication

There’s nothing that customers value more these days than transparency and open communication throughout the job process. Even if more than one visit is required, or there’s a slight delay, as long as customers are being updated regularly, these issues alone won’t damage the relationship between service provider and customer. One way to keep customers constantly in the loop is to provide real-time updates on things like technician arrival times, job progress, digital quotes and when the job is completed. This is a simple step, but it can make all the difference in improving the customer experience and building trust.

To Wrap Up

To really succeed in field service management, there needs to be a switch to automation and mobile information access. By putting the right information in technicians’ hands, ensuring the right person is assigned to the right job, and prioritising customer communication,  businesses can improve first-time-fix rates and productivity, all while cutting costs and building stronger customer relationships. 

Wish there was a tool that could handle all of this? The mendrhub Field Team App does all this and more, with automated scheduling, mobile access, and real-time updates. Get in touch with our team to discuss it further.

Guest writer Cathy Goodwin is an expert FoodService Equipment Consultant with 35+ years of industry experience. She runs a highly successful Food Equipment Consultancy business, and her career has spanned fields ranging from hospitality to product development.

Commercial kitchen equipment and refrigeration are designed to be durable, but when breakdowns occur, it’s rarely due to a manufacturer fault. Most problems arise from poor installation, incorrect application, or neglected maintenance.

It’s important to know that warranties only cover issues caused by a genuine manufacturing defect. If equipment fails because of how it was installed, used, or looked after, repair costs, replacement parts, technician fees, and even stock loss usually aren’t covered.

To help you avoid these costly mistakes, here’s a breakdown of common problems and how to prevent them––based on real-life examples.

What can go wrong in installation

Scenario 1: Incomplete installation

Your mate Johnny, an electrician, wires up a 3-phase combi oven. Job done, right? Not quite. Johnny didn’t install the water filter, check the water pressure, the drain pipe is standard PVC, and no clearance behind it. The result: an oven that doesn’t work properly.

Lesson: Always use qualified professionals who are trained and experienced with the specific equipment.

Scenario 2: Not installed as per manufacturer specifications

A builder couldn’t get the core hole for an ice maker drain in the right place, so they extended the hose a couple of metres to the left. The drain kinked, and now the ice bin fills with water.

Lesson: If an install doesn’t match the manufacturer’s specs, stop and ask the supplier for advice. Shortcuts create expensive problems.

Scenario 3: Incorrect placement of equipment

Your cousin Harry, a retail designer, sets the combi oven next to an open flame burner. No space for a water filter, no ventilation clearance. The side of the combi turns black, and the control panel starts melting.

Lesson: Kitchen design is a specialist job. Always allow space for ventilation, servicing, and safety.

Scenario 4: Not enough bench space

You squeeze a toaster against the wall to make room for a cutting board. The power cord overheats and begins to melt.

Lesson: Countertop equipment needs clearance for ventilation, safe operation, and easy cleaning—don’t cut corners on space.

What can go wrong in application

Scenario 1: Mistaken powerpoint

A 14-year-old casual plugs in their phone charger, turning off the freezer by mistake. By morning, thousands of dollars in stock are lost.

Lesson: Allocate specific powerpoints for things like phone charging, and make sure staff know what must never be switched off.

Scenario 2: Assuming equipment functionalities

You load a display fridge with room-temperature drinks. Customers complain they’re warm. The fridge isn’t broken—display units are designed to hold already chilled items, not cool them quickly.

Lesson: Train staff on what each piece of equipment can and can’t do.

Scenario 3: Not doing your research before purchase

You buy an ice machine that produces 96kg a day. Sounds great—until you discover that means only 4kg per hour. The bin runs out before service is half over.

Lesson: Read the fine print. Match equipment output to your actual operational needs before you buy.

What can go wrong with maintenance

Scenario 1: Staff unaware of proper shut down procedures

Pete knows how to shut down and clean the dishwasher. Bekky, filling in for him, forgets about the wash and rinse arms. By the end of the week, the dishwasher isn’t cleaning properly.

Lesson: Don’t rely on one person’s knowledge. Regularly train all staff on shutdown and in-house maintenance.

Scenario 2: Undocumented maintenance processes

Maintenance instructions are buried in a single operations manual no one can find. When the condenser on an under-counter fridge needs cleaning, staff can’t access the information.

Lesson: Document all maintenance processes clearly, and keep them where every staff member can access them. Digital systems make this even easier.

Scenario 3: Being lax on maintenance schedules

The exhaust canopy looks fine, so you skip the recommended duct and fan clean. Soon, grease is dripping down the canopy and onto sprinkler heads.

Lesson: Manufacturer-recommended service intervals exist for a reason. Follow them before visible problems appear.

To wrap up

To keep your commercial kitchen running smoothly and your warranty valid, make sure you cover these essentials:

• Get professional advice on the right equipment for your needs.
• Provide designers and builders with technical specifications so installs are correct.
• Use qualified installers who understand the equipment.
• Train your staff in both operation and in-house maintenance.
• Schedule preventive maintenance with qualified technicians, as per manufacturer guidelines.

Preventive maintenance is one of the best investments you can make. It helps catch installation and application issues early, extends the life of your equipment, and minimises the risk of downtime or costly repairs.

As of 1 July 2025, the Fair Work Commission raised the national minimum wage from $24.10 per hour or $915.90 per week to $24.95 per hour or $948 per week. While this is great for Australian workers, for many companies with employees on minimum wage, this means an immediate cost increase. Alongside the recent energy tariff hike, small to medium-sized businesses, especially QSRs, are going to be those feeling the most pressure from these rising costs.

What does this new minimum wage mean for you?

The 3.5% increase means that the new National Minimum Wage – the minimum a company is required to pay an employee – will increase by:

💰 $0.85 per hour
💰 $32.10 per 38-hour week
💰 $1,669.20 per year

While all of your employees’ wage rates should have been updated by 1 July, if you’re unsure about anything to do with these changes, it’s best to reach out to your bookkeeper.

Where to cut costs

While the new award rates and energy tariff puts pressure on your cashflow, there are other areas of your business worth assessing to see whether costs can be cut.

Inventory management

If you don’t have an efficient way to manage your inventory, you could be throwing money away. Regular inventory audits are an effective way to ensure every item is accounted for and identify any discrepancies before they become an issue. You may uncover problems like unnecessary waste, admin errors, or theft. All of which, when rectified, can save your bottom line.

Food storage education

Your staff can’t know what you don’t teach them. What may seem like common sense to you, won’t to someone else, so employees need to be educated on correct procedures from the start. Take them through best practices for stock handling, like first-in, first-out (FIFO), ways to properly store items, and labelling food items with dates. Doing this will mean less food wastage due to improper storage, more accurate inventory management, and more money in your pocket at the end of the day.

Consider menu changes

Take a look through your menu. Are there items that don’t sell well that could be cut? Are there items where you could replace more expensive ingredients with seasonal ones that will be less costly? Other options like meal bundles could also help move stock that isn’t selling as well.

If you’re looking for waves to save on your next energy bill, take a look at our blog on the latest energy tariff. From energy audits to energy efficient equipment, there are tangible ways to identify where you’re wasting energy and save money.